Terms and Conditions – version of 2 May 2024

This translation is provided for guidance. The German version is authoritative.

1. Scope

The following General Terms and Conditions (GTC) apply to all contracts, services and business relationships between VFR Versicherungs-, Finanz- und Riskmanagement GmbH (hereinafter ‘VFR’ or ‘we’) and its clients.

2. Formation of the contract

Contracts with VFR are formed through written agreements, oral arrangements or conduct implying agreement. The precise contractual content and terms are agreed individually between VFR and the client.

3. Services

VFR provides insurance intermediation, financial, risk management and fiduciary services under the agreed contractual terms. The exact services and conditions are set out in separate contracts or order confirmations.

4. Remuneration

Remuneration for VFR’s services is based on the agreed fees, commissions or charges. The exact payment arrangements are set out in the contract.

5. Liability

VFR is liable for damage caused by gross negligence or wilful misconduct. Any further liability is excluded to the extent permitted by law.

6. Data protection

VFR treats personal data confidentially and in accordance with statutory data protection provisions. Clients have rights of access, rectification and erasure. Further information is provided in the privacy notice.

7. Contract duration and cancellation

The contract term is agreed individually between VFR and the client and may be fixed or indefinite. Notice periods and termination arrangements are set out contractually. Agreed notice periods must be observed for ordinary termination. Extraordinary termination for good cause remains reserved.

8. Duty of confidentiality

VFR undertakes to maintain the confidentiality of all information and data learned during its business relationship with the client. This duty continues after the relationship ends.

9. Dispute resolution

In disputes between VFR and the client, we seek an amicable solution. If no agreement is reached, legal proceedings may be initiated. Jurisdiction for all disputes arising from or connected with the contracts lies at VFR’s registered office, to the extent permitted by law.

10. Client’s information obligations

The client undertakes to provide VFR fully and truthfully with all information relevant to performance of the contract. Changes to relevant data must be reported without delay.

11. Severability

If any provision of these GTC is or becomes wholly or partly invalid, the remaining provisions remain effective. The invalid provision is replaced by a legally permissible provision that most closely reflects its economic purpose.

12. Reference to applicable laws

Swiss statutory provisions apply to all matters not otherwise regulated. Any differing agreements must be in writing and expressly agreed between VFR and the client.

13. Place of performance

Unless otherwise agreed, the place of performance for all contractual services and payments is VFR’s registered office.

14. Special agreements

Any differing special agreements or individual arrangements between VFR and the client take precedence over these GTC, provided they are recorded in writing.

15. Electronic communication

Communication between VFR and the client may take place electronically. The client agrees that communications, contracts or invoices may be transmitted electronically.

16. Applicable law and jurisdiction

Swiss law applies to all legal relationships between VFR and the client. Jurisdiction for all disputes arising from or connected with the contracts lies at VFR’s registered office, to the extent permitted by law.

17. Final provisions

Amendments or additions to these GTC must be in writing. If any provision is or becomes invalid, the remaining provisions remain effective. Swiss law applies.

18. Validity of the GTC

These GTC apply from 02.05.2024 and replace all previous agreements between VFR and the client. By using VFR’s services, the client accepts these GTC.